Improve operational throughput with the TOP Structure

There's often a massive gap between gross and net completion time: We see work packages sized in days taking months to complete. In extreme cases, the system is so overburdened that it becomes impossible to predict when something will be delivered. Managers lose the ability to plan effectively, accountants wonder about the delay between demand and revenue - and executives stuggle with short-term adjustments to strategy. Teams are often overburdened, and with each additional request, the problems exacerbate.

A classic solution is bringing in extra workers - an approach that drives up operational expenses, but oftentimes doesn't improve throughput significantly: business risk increases and revenue decreases.
Unhealthy work completion times are usually a sign of poorly aligned processes and priorities. Managers using the TOP Structure observe declines in operative delays anywhere from 60%-90%, with some cases going even beyond that: Some clients changed their forecasting unit from quarters to days!

This reduces cycle time and enhances predictability, augmenting responsiveness and adaptability.