TOP Guide

Operator's Manual for your company

Scale Across

Note: This event is redundant for companies not operating at scale and those where no benefits of scale are apparent. If your organization is small enough that everyone is already aware of coalition progress and learnings, you don't need a formal Scale Across event. This is for organizations where multiple coalitions operate independently and need structured knowledge sharing.

Purpose

Multiply ROI by sharing proven approaches across the organization. This event disseminates what works and what doesn't, enabling other teams to adopt successful patterns and avoid costly mistakes. It turns coalition wins into organizational capability.

Important: This event is pull-based, not push. It is an invitation to share learnings, not an imposition of new standards. Teams choose to adopt patterns based on their own needs and context—no forced compliance.

Execution

Triggers: When coalition has made relevant progress or significant learnings
Time: 30-60 minutes
Who: The TOP Coalition and selected participants who can adopt or sponsor adoption of the patterns and outcomes (for example, leaders of adjacent teams, platform owners, or process owners).
Outcome: Dissemination of progress and learnings throughout the organization, with opportunities for others to benefit

Expected Outcome

The key outcome of the Scale Across event is disseminating the progress of the TOP Coalition throughout the organization. It should provide an opportunity:

  • For others, to learn about successes and failures
  • For others, to discover opportunities to also benefit from the coalition's achievements
  • For the coalition, to identify actions for promoting the coalition's outcomes elsewhere in the organization

Frequency

The Scale Across Event is trigger-based, not calendar-driven. It should be run whenever a coalition has achieved outcomes or discovered patterns that are clearly useful beyond its own scope. As a safety net, a quarterly review can be used to check whether any coalitions have scale-worthy learnings that justify a shared Scale Across session. For efficiency, multiple coalitions may join up and organize shared events.

Event Agenda

Like all TOP Structure events, the scale across event does not need to follow any specific agenda in order to achieve its purpose. This sample agenda may serve as a guideline for arranging a scale across event.

ActivityPurpose
TOP Goal What is the current TOP Goal?
Outcomes & Patterns Which outcomes relevant for others did the coalition generate, both successes and failures? Which patterns were discovered, and how can others reproduce the successes, and learn from the failures?
Context & Boundaries In which situations and constraints do these patterns work reliably, and where do they break? This prevents misapplication in contexts that lack the required conditions.
Follow-Up Support The TOP Coalition agrees with potential adopters on who will adopt which patterns, and what support is realistically available (time, coaching, artifacts). Clear ownership and limits are agreed so that adoption is intentional, not implicit.

Operating Manual

Quick Checklist

  • Inputs: Coalition progress, learnings (successes and failures), patterns discovered, outcomes relevant for others
  • Outputs: Disseminated knowledge, identified opportunities for others to benefit, agreed follow-up support
  • When to run: When coalition has made relevant progress or significant learnings that others can benefit from

Triggers for Scale Across

Scale Across is triggered when:

  • Significant progress: The coalition has achieved meaningful outcomes that others could replicate or learn from
  • Pattern discovery: The coalition has identified patterns (successful or failed) that are relevant beyond their immediate scope
  • Relevant learnings: The coalition has learned something valuable that could prevent others from making similar mistakes
  • Quarterly cadence: At least quarterly, or more frequently if multiple coalitions coordinate shared events

Expected Outcomes

The Scale Across event should produce:

  • Knowledge dissemination: Others learn about the coalition's successes and failures
  • Opportunity identification: Others discover how they can benefit from the coalition's achievements
  • Support agreements: Clear agreements on who will adopt changes, what type of support is needed, and how much support the coalition can provide
  • Organizational capability: Proven approaches become available across the organization, not just within the coalition

Leadership Backing

For management coalitions and teams operating at scale, leadership backing is vital. Without explicit support from leaders who hold sovereignty over the affected areas, the attempt may trigger resistance.

Next Steps

After Scale Across, the process continues:

  • Main track: The coalition continues with its regular TOP Cycle activities: running SAM to review signals, adjusting approach as needed, and working toward the TOP Goal.
  • Adoption track: Others who identified opportunities to benefit proceed with adopting the coalition's patterns, with agreed support from the coalition as needed.
  • Shared events (optional): Multiple coalitions may coordinate to run shared Scale Across events for efficiency, combining their learnings into a single dissemination session.